Reservation policies for Cabin Rentals and Houseboat Rentals on Dale Hollow Lake at Mitchell Creek Marina are outlined here.
CABIN POLICY
RESERVATIONS | Renter must be 21 years of age. Reservations must be secured with a valid credit card. Deposit shall be equal to 50% of total stay. Deposit must be received at the time of the reservation. The deposit will be inclusive of taxes, resort fees and any other applicable fees
ROOM RATES | Room rates are not inclusive of taxes, resort fees or other applicable fees and are subject to change without notice.
CANCELLATION | Date of reservations can be changed with a 30-day notice, subject to availability. Should a cancellation occur, any deposit and fees shall be forfeited.
TAXES | Taxes are not included in rates unless otherwise specified. A total of 12.25% tax will be added to rates, including Tennessee Sales Tax and Hotel/Motel Tax.
DURATION OF STAY | Minimum stay of 2 nights required. One night stay with approval of manager. $75 cleaning fee assessed for 1 night stay. 3 night stay required during Memorial Day, Fourth of July or Labor Day Weekend. No refund for early departure.
CHECK IN/CHECK OUT | Check in time is 3 p.m., check out time is 10 a.m. Please note that early and late check outs cannot be guaranteed and may impose a fee. To request early or late check outs, please contact us at 866.533.1842 for additional information. If arriving after office hours your check in packet and keys will be available in the late arrival box. To assure the availability of your keys please make sure to contact the office to notify us of your late arrival. Key cards must be returned at the time of check-out. There will be a $10 replacement fee per card for lost or stolen key cards.
CABIN DEPOSIT | A valid credit card is required to secure the cabin at the time of check in. Renter is responsible for any damages. Damages will be charged to the credit card provided.
HOUSEKEEPING | Mitchell Creek offers limited housekeeping for our cabins. Your cabin will be supplied with towels, linens, soap and shampoo. Guests removing linens from the property will be subject to additional fees. Cabins must be left in a clean condition upon checkout (no excess trash, dirty dishes, thick mud, or abuse) Cabins left in an unsatisfactory condition will be subject to a $75 cleaning fee. Additional fees apply for off-season rentals.
GRILLS/OPEN FLAMES | Grills are provided near each cabin. Grills are not permitted on decks or porches or inside of cabins. The use of fireworks on resort property is strictly prohibited per the Army Corp of Engineers.
OCCUPANCY | Mitchell Creek Marina reserves the right to refuse rental to any person(s) for any reason, at any time. Mitchell Creek also reserves the right to repossess the rental if an unsuitable situation exists. In the event of repossession any rental fees, deposits or any other applicable fees will be forfeit.
The renter assumes all responsibility for the rental property, contents and equipment during their stay. The renter further assumes additional responsibility for any damages or injuries of any third party.
Mitchell Creek Marina assumes no responsibility or liability to the renter, their guests, or any third parties for any loss, damages or injuries incurred during their stay.
If you experience mechanical issues Mitchell Creek will make every effort to remedy the problem as soon as possible. Mitchell Creek makes no guarantees and refunds for mechanical malfunctions are at the sole discretion of the management.
At no time may the number of occupants exceed the number specified in the reservation. The renter will be responsible for fees for additional guests. If you expect additional persons in your party please notify the resort staff.
In accordance with the State Fire Marshall. At no time may the number of persons staying the rental exceed the number of persons specified on our website or in the cabin. If additional persons are found to be staying in the rental the renter will be subject to additional occupancy fees and may be subject to ejection from the property.
BOATS/WATERCRAFT | No boats or watercraft may be docks at shoreline. All boats must be docked at the marina dock.
PETS | Pets are welcome at Mitchell Creek for a one time non-refundable fee of $75. Not all of our cabins are pet friendly. Certain breeds are restricted at Mitchell Creek. Your pet must remain on a leach at all times when outside of the cabin. All pets must be arraigned for in advance by calling 866.533.1842.
BOAT & HOUSEBOAT POLICY
RESERVATIONS | Reservations may be secured with cash, check or a valid credit card. Deposit shall be equal to 50% of total stay. Deposit must be received at the time of the reservation. The deposit will be inclusive of taxes, resort fees, and any other applicable fees
RENTAL RATES | Room rates are not inclusive of taxes, resort fees or other applicable fees and are subject to change without notice.
CANCELLATION | Date of reservations can be changed with 30-day notice, subject to availability. Should a cancellation occur, any deposit and fees shall be forfeited, in accordance with our reservation policies.
REFUNDS | If, due to circumstances beyond our control, we are unable to provide the reserved boat to the renter the deposit will be refunded. Mitchell Creek will make every effort to secure other accommodations. Mitchell Creek assumes no liability for circumstances beyond our control.
TAXES | Taxes are not included in rates unless otherwise specified. A total of 12.25% tax will be added to rates, including Tennessee Sales Tax and Hotel/Motel Tax.
DURATION OF STAY | Minimum stay of 3 nights required. One night stay with approval of manager. $40 cleaning fee assessed for 1 night stay. 3 night stay require during Memorial Day, Fourth of July or Labor Day Weekend. No refund for early departure. Houseboats rented for one night must remain at the dock, in accordance with our reservation policies.
CHECK IN/CHECK OUT | Check in time is 3 p.m., check out time is 10 a.m. Please note that early and late check outs cannot be guaranteed and may impose a fee. No late arrivals, all houseboats must leave the dock by 6 p.m., in accordance with our reservation policies.
BOAT DEPOSIT | A valid credit card is required to secure the rental at the time of check in. Damages to marina property will be assessed to the credit card provided.
HOUSEKEEPING | Mitchell Creek offers limited housekeeping for our houseboats. Your boat will be supplied with towels, linens, soap and shampoo. Guests removing linens from the property will be subject to additional fees. Houseboats must be left in a clean condition upon checkout (no excess trash, dirty dishes, thick mud, or abuse) Boats left in an unsatisfactory condition will be subject to a $75 cleaning fee. Additional fees apply for off-season rentals, in accordance with our reservation policies.
GRILLS/OPEN FLAMES | Propane grills are provided for each houseboat. Grills may not be moved. The use of fireworks on resort property is strictly prohibited per the Army Corp of Engineers.
HOUSEBOAT OPERATION | Renter must be at least 21 years of age. Mitchell Creek Marina reserves the right to refuse rental to any person(s) who in the opinion of the management might create an unsafe boating situation or whose past experiences with the marina may warrant such a refusal. Mitchell Creek also reserves the right to re-poses from the renter if an unsuitable situation exists. In the event of repossession any rental fees, deposits or any other applicable fees will be forfeit.
The renter assumes all responsibility for the boat, equipment and all persons aboard. The renter further assumes additional responsibility for any damages or injuries of any third party.
A separate boat and motor must accompany all houseboats. Per U.S. Coast Guard Regulations, you may provide your own or rent additional watercraft from Mitchell Creek.
Mitchell Creek Marina assumes no responsibility or liability to the renter, their guests, or any third parties for any loss, damages or injuries incurred during the rental of the boat.
If you have a breakdown or mechanical issues Mitchell Creek will make every effort to remedy the problem as soon as possible. Service boats are not available after sundown. Mechanical issues experienced after sundown will be serviced the next day.
Houseboats are fully fueled at departure. The boat will be refueled upon your return. The renter is responsible for assessed fuel charges.
No fuel may be carried onto the dock by order of the State Fire Marshall.
OCCUPANCY | Per U.S. Coast Guard regulations our houseboats are only equipped for the occupancy number posted.
PETS | Pets are welcome at Mitchell Creek for a one time non-refundable fee of $75. Not all of our boats are pet friendly. Certain breeds are restricted at Mitchell Creek. Your pet must remain on a leach at all times when on the dock or resort property. All pets must be arraigned for in advance by calling 866.533.1842.
* Mitchell Creek Marina reserves the right to change the above policies at any time without notice. Call us at 866.533.1842 for more information or to book your reservation.